FAQ
CURRENCY
+ What currency do you sell in?
All of our prices are listed in US Dollars.
SHIPPING
+ Where do you ship to?
Right now, we only ship within the US. We’re working on opening up to everywhere else soon!
+ Do you have any shipping promotions?
Yes! It is FREE shipping for ALL orders. *Limited time only*
+ How long will it take for my order to be shipped to me?
We know you are looking forward to receiving your order! Generally, it will be dispatched within 1- 3 business days after your order is placed. Standard shipping generally arrives between 2-5 business days, although certain locations may take a bit longer.
Once your order ships, you'll receive your tracking information.
We cannot wait until you receive your order!! :)
+ Can I change my shipping address?
We understand it can be very exciting at checkout and address typos could occur.
To ensure your delivery is perfect, please make sure to include any apartment, suite, unit, or floor numbers with your address.
If you need to make a change to your shipping address, please reach out to us immediately after placing your order and we’ll do our best to accommodate you. However, there may be instances where a shipping label has already been created and therefore, cannot be changed. Once a package is shipped out, we cannot change the destination address.
If you do not provide an accurate shipping address, the carrier will be unable to deliver your package. If you would like us to re-ship it, you will be responsible for the new product and shipping charges.
To make things easy for you, we kindly ask you to double-check if everything is correct before placing your order :)
NECKLACES
+ How do I care for my necklaces?
While it’s okay if your necklace gets wet, the best way to keep it looking shiny and beautiful for days to come is to remove it before showering or bathing. For added care, feel free to store it in the luxury box it came in to maintain its sparkle! You can read more about care here.
+ Are there slight variances with the necklaces?
We’re committed to being honest and transparent about the quality of our products. Just a heads-up—colors and sizes might look a little different on your screen due to lighting, photography, or the device you’re using (like your phone, tablet, or laptop). Many of our customers say the pieces look better in person!
We take special care to inspect each piece by hand so you will be happy with your purchase.
It is rare but if you happen to receive a damaged or defective item, please get in touch with us immediately at hello@healingtrust.co. We'll always do our best to make things right and let you know the next steps for a replacement.
RETURNS
+ What's the process like for returns?
We are confident you will love your jewels! That’s why we offer our 100% Happiness Guarantee. If you change your mind within 60 days of purchase, no worries—just reach out to us, and we’ll make it right. Learn more about our hassle-free returns here.
INTERESTING QUESTIONS:
+ I’m new to learning about Jesus—can I still wear them?
Absolutely! These necklaces are for everyone. Whether you’re just starting your journey or simply love the design, you can wear one or stack a few together. If it makes you feel good and brings a little joy to your day, then we're happy :)
+ Why do I feel stuck, like I’m chasing something I can’t reach?
I used to ask myself that too. Life felt like a constant grind—always searching but never finding. Then, two years ago, everything changed. I had an encounter with Jesus that opened my eyes to a truth I’d been missing: true freedom and abundance don’t come from the world but from trusting in Him. I experience it so I know you can too!
+ Can faith really make a difference in my life?
Absolutely. Jesus said, “Seek first the kingdom of God and His righteousness, and all these things will be given to you” (Matthew 6:33). When I stopped striving and started trusting, I saw changes I never thought possible—peace in my heart, clarity in my purpose, and even breakthroughs in areas like finances and relationships.
+ What does this have to do with your necklaces?
Our cross necklaces aren’t just jewelry—they’re a daily reminder of faith, hope, and the abundant life Jesus promises. Each time you wear one, it’s a chance to refocus on what truly matters and trust in God’s plan for you.
+ Can faith really change my financial situation?
Yes, because faith isn’t just spiritual—it transforms your perspective. When you align your heart with God, He provides in ways you never expect. Whether it’s wisdom to handle your finances, unexpected opportunities, or peace in the waiting, His blessings overflow.
+ How do I start my faith journey in Christ?
Start by trusting Him, even in the smallest ways. The best part is that salvation is FREE, you simply just believe.
If you’re ready to invite Jesus into your life, here’s a simple prayer:
"Jesus, I believe You are the Son of God, and I trust in Your love for me. I confess my sins and ask for Your forgiveness. I invite You into my heart as my Savior and Lord. Help me to walk in Your truth, trust Your plan, and live in the abundance of Your grace. Thank You for loving me and giving me new life. Amen."
If you prayed that, congratulations—you’ve taken the first step toward true freedom and transformation!
Wear the reminder. Embrace the abundance waiting for you. Explore our cross necklaces today.
EXTRA INTERESTING QUESTION:
+ How can I become a neck model?
If modeling—whether it’s for hands, faces, feet, or necks—is your dream, go for it!
Start by taking a few simple photos. You can snap them yourself or ask a friend to help. It’s a good idea to have several on hand that you can crop or edit as needed. Bring energy and personality into each photo—it makes a big difference! You don’t need designer clothes or heavy makeup; confidence and a genuine vibe are what stand out.
If you’re interested in hand modeling, for example, try posing as if your hands have their own personality. The same goes for neck modeling—have fun with your poses and enjoy the process!
Once you have some photos, research modeling agencies you’d like to work with and submit your shots for consideration. That’s it! Something exciting might happen, and even if it doesn’t, you gave it a shot, and that’s a win.
By the way, if you love how our necklaces look on you, we’d LOVE to see and share your photos! Tag us on Instagram, Facebook, or email us at hello@healingtrust.co. Who knows? Your photos might just take off from there!
If you have any other questions or comments, we'd love to hear from you!
Send us an email at hello@healingtrust.co :)